Second, the review might not be visible because it violates Google’s guidelines. All reviews are automatically sent to Google for moderation, and it can take up to a few hours for the review to appear. First, it’s possible that the review is still being moderated by Google. There are a few reasons why reviews might not be appearing publicly in Google Search or Google Maps within your business profile. Why Is My Google Review Not Showing Publicly In addition, take the time to address any concerns that are raised in negative reviews. Doing so demonstrates your attention to detail and care for your customers. Once you start receiving reviews, be sure to respond to them – both the positive reviews and the negative reviews. You can also include a call-to-action on your receipts or thank-you notes. You can do this by providing a link to your Google listing on your website or in email signatures. To get the most out of Google reviews, you must encourage your customers or clients to leave them on your Google business profile. Additionally, you can receive valuable feedback about your business and how to further improve your products and/or services. They provide social proof, build trust and credibility, influence more conversions, and help you rank higher in search results. Google reviews are important for many reasons.

While there is no surefire way to prevent reviews from suddenly disappearing or not showing up altogether, there are a few things business owners can do to minimise the impact of losing Google reviews.

If your business doesn’t have many reviews, you may be missing out on potential customers due to your inferior reputation to competitors. This means businesses need to ensure their customers are happy and that these customers leave positive Google reviews. Reviewers also notice their reviews sometimes don’t publish either, which makes them confused.Ĭountless studies show that potential customers are more likely to try out a new brand or business if they see positive reviews from other customers. This often happens without any notice or explanation, leaving business owners feeling frustrated and helpless. With that being said, it’s also no surprise that these online reviews tend to disappear without a trace. It’s no secret that Google reviews can make or break a business.

Google review not showing up